Delmarva Power is set to issue refunds to thousands of customers that may have been impacted by a billing error.
The action was spurred by a single complaint from a New Castle County customer, who called the Division of the Public Advocate's (DPA) office in August with a question about her bill. The DPA contacted Delmarva Power after reviewing the bill and finding a number of questionable late payment charges
The inquiry led Delmarva Power to review its files and determine that thousands of customers were due refunds dating back to 2015.
This week Delmarva will begin issuing one-time refunds to affected customers; the average residential refund will be approximately $15.
"This goes to show how important it is to not only pay your utility bills promptly, but to review and understand your billing statements," said Public Advocate Drew Slater. "The old adage that one person can make a difference rings true in this case. Had this customer not contacted our office and shared her concern, an issue affecting thousands of households may have gone unnoticed."
"I want to extend my appreciation to Delmarva Power for taking their time in reviewing this case and addressing the issue for all affected customers, and to the customer who contacted our office and brought her concerns to our attention."
Unresolved concerns may be reported to the Division of the Public Advocate, which is able to assist public utility customers. The Division of the Public Advocate can be reached at 302-577-5077, 302-241-2555, or via firstname.lastname@example.org.