[vc_row][vc_column][vc_video link="https://www.youtube.com/watch?v=lgj2-gMRhUo"][vc_column_text]It started in a small building in Wilmington. Pauline and Jack Campbell would sell kitchen cabinets and a selection of tile to homeowners and builders. The year was 1963, and there was absolutely no way the Campbells could have foreseen how things would change over the ensuing 50-plus years.
Even Pauline, who in her 80s still helps oversee the main showroom, must marvel at what she helped build. Bath, Kitchen & Tile Center has four locations in Delaware and Maryland, and two of her grandchildren are
part of the business, with a third on his way.
Business Briefing
Location: 103 Greenbank Road, Wilmington, Del. 19808
Founded: 1963
Industry: Retail
Generations: 3
Website: www.bathkitchenandtile.com
Facebook: Bath, Kitchen and Tile Center
Twitter: @bktremodeling
There is only one way for a business to survive this long and that is by refusing to be afraid of change. With so much competition around and so much of the marketplace defined by the economic circumstances that compel people to remodel or dissuade them from spending the money, it is essential to be on the sharpest edge of trends.
So, the showroom displays are updated constantly. Expert carpenters are familiar with even the most complicated design patterns. Customer service is paramount. That’s how Bath, Kitchen & Tile Center became the leading distributor in Delaware. The present is strong, but the future is bright, too. Bob Campbell, one of Jack and Pauline’s four children, runs the show now. But his children, Richard and Charlene, are already involved, and their brother will be along soon.
It’s a smooth operation, and it promises to keep humming along for many more years.
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