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Studies Show Managed Services Deliver Top- and Bottom-Line Results

Lisa Detwiler

Lisa Detwiler
SSD Technology Partners

We tend to talk about managed services from a technology perspective – after all, your managed services provider (MSP) takes responsibility for monitoring and supporting your IT environment and handling day-to-day operational tasks. These activities help to increase the performance, availability and security of your systems, ensuring that end-users have access to the applications and data they need.

It doesn’t take a rocket scientist to figure out that a managed services arrangement can have a positive impact on your business. Better-performing technology means streamlined workflows, improved communication and faster decision-making.

Now, a new survey from TechAisle shows that these business benefits translate to improved top- and bottom-line results.According to 46 percent of U.S. SMBs, managed services contribute to business growththrough faster resolution of IT issues. Organizations are able to increase revenue by optimizing system availability and performance, enhancing productivity and enabling staff to focus on core competencies. Managed services also help organization keep pace with technology change and enhance their disaster recovery and business continuity practices.

In addition,54 percent of U.S. SMBs said that managed services improve the bottom line,primarily through reduced IT costs. Managed services also provide greater control over the IT environment, enable organizations to maintain a leaner business, and make costs, performance and the user experience more predictable.

According to a new report from MarketsandMarkets,small to midsize businesses (SMBs) are more likely to adopt managed services than larger organizations. SMBs typically have tighter IT budgets and appreciate the ability to reduce maintenance-related expenses.Managed services also help level the playing field, giving SMBs access to expertise that you’d typically find only in the largest enterprises.

However, large organizations also find value in outsourcing to a managed services provider. Gartner analysts say that C-level executives want in-house staff to concentrate on initiatives that drive the business forward.Growing IT complexity is also driving managed services adoption, according to tech industry association CompTIA. Many organizations are finding it harder than ever to hire and retain IT specialists, making it difficult for in-house staff to keep up with business demands.

The benefits of managed services aren’t new but they’re becoming increasingly imperative amid mounting competitive pressures.Organizations need to extend the IT environment to remote and mobile workers, and implement new tools to enhance business processes. They need to reduce the risk of a security breach and ensure business continuity in the event of disaster. An effective managed services plan can address all these issues while reducing costs and driving revenue growth.

SSD’s Total IT Management solution includes a comprehensive suite of services that are tailored to the needs of SMBs. Our engineers and technicians monitor your environment, address any issues that arise, and provide prompt, courteous support for your end-users. We manage your backups, apply security updates, provide strategic planning and guidance, and more.

If you’re looking to take advantage of the top- and bottom-line benefits of managed services, we invite you to give us a call. Let us show you how Total IT Management can enable operational efficiencies, increase security, support new business opportunities and create a better experience for end-users.


Lisa Detwiler, President joined SSD Technology Partners in 2006 as Chief Marketing Officer, and in 2014 she and her two partners Woodie Bowe and Nick Ewen purchased the company. Detwiler holds an MBA in Marketing and Strategy from Carnegie Mellon University. Lisa successfully led SSD through a difficult economy in 2012, recording the company’s greatest growth record in 31 years.

Lisa believes that our foundation for success does not come from fancy business buzzwords or the latest management fads. Success comes from behaviors and commitments to basic guidelines of how we operate as individuals and as a company; do what’s best for the client, practice blameless problem solving, seek to create win/win solutions, check the ego at the door, and communicate to be understood.

Lisa serves the community as a Board Chair of both the American Red Cross and the Delaware Better Business Bureau and has been a member of Wilmington Rotary Club for 10 years.

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