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Insperity opens first Delaware office

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Insperity, a national human resources services company, opened its first Delaware office in Wilmington. | DBT PHOTO BY JACOB OWENS

WILMINGTON – Insperity, the Houston-based human resources service provider, has opened its first Delaware office, bringing a local presence for one of the industry’s fastest-growing companies.

CEO Paul J. Sarvadi founded the company in 1986 after several of his small businesses failed and he realized he could help other entrepreneurs like himself succeed. Insperity focuses on client connection and offers a full-service suite of products like payroll, benefits, HR administration, risk management, compliance and talent management.

Today, the company has 90 locations across the U.S. and a market capitalization of more than $4 billion. Its newest office is at 1201 N. Market St. in downtown Wilmington, led by district manager Ryan Holsten who came to the company from M&T Bank. The local office already has six employees, but the company hopes to double that soon.

Opening last summer, Insperity has already been actively prospecting and marketing its arrival, including a billboard heading into Wilmington.

“We like to say we’re the largest small business in America. We like to have a really local team so that we can service our clients the best way we know how,” Holsten told Delaware Business Times. “We retain a very high percentage of our clients every year because that’s what we keep as our most important objective.”

Insperity, which competes with major HR outsource firms like ADP and Paychex, primarily targets small to medium-sized employers with five to 5,000 employees – although it can serve larger clients, Holsten said. That makes the First State, where mega-employers with larger headcounts are fewer in number, a prime growth opportunity.

“Communities around us are prospering because of the success of the small and mid-sized businesses. They are the backbone of every community; they help to attract and retain talent,” Holsten added.

A graduate of Archmere Academy, Holsten took a unique path to HR services. After graduating from college, the standout baseball player was drafted by MLB’s Arizona Diamondbacks, where he played for their farm system for four years.

He would return to Delaware where he was an administrator for St. Edmond’s Academy in Wilmington and he started a small business baseball training academy.

“That gave me a lot of background before starting at Insperity – just understanding what it took to bring on employees, to retain the talent, to grow a customer base, and try and manage it all myself. So I know the pain points of the business owners who I’m talking to in the community,” he said. “We talk to our business owners about where your business starts creeping into your personal lives.”

“Keep up with your business, keep with your people, and we’ll manage all that administrative burden for you so that you’re not taking it home at night and on the weekends,” he added.

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