Comcast opens new employee-focused call center in Newark
The new Comcast call center in the Christiana Corporate Center in New Castle County has opened its doors.
The company in 2018 signed a 10-year lease for the 150,000 square-foot space at 400 Commerce Drive in Newark.
The goal of the new center is to provide an employee-focused work space for customer service employees, who often take the brunt of public backlash against the communications giant. Over the last three years, Comcast has invested more than $1 billion into improving the customer experience.
More than 700 Comcast employees will make the center their new home, which features game rooms, ergonomic workstations, a workout facility, a cafeteria, green spaces, and ample parking.
The call center has consolidated Comcast’s operations in Delaware. The employees working at 4008 N. DuPont Highway and 300 N. Wakefield Dr. in Newark have transferred to the new location.