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Delmarva Power matches record for power outages in 2020


Critical projects to build a smarter, stronger energy grid continue to deliver improvements in reliability for customers during pandemic

NEWARK – Delmarva Power customers across Delaware and Maryland are continuing to experience improvements in the reliability of their energy service, a result of the company’s ongoing efforts to modernize the local energy grid and support customers and communities through the pandemic. The frequency of power outages matched the company’s record performance in 2019, which was a 9 percent decrease from the previous low set in 2018. Over the past ten years, energy system upgrades and new innovative technologies have reduced the frequency of electric outages by 53 percent for Delmarva Power customers and communities.

“We are committed to providing the best possible service for our customers,” said Tyler Anthony, senior vice president & COO of Pepco Holdings, which includes Delmarva Power in a statement. “Tying our all-time low for customer power outages in 2020 is a testament to the ongoing hard work and dedication of our employees to meet this commitment during an especially challenging year when our customers needed us most. With more adults working from home and children learning virtually, we are focused on continuing to provide the reliable energy service they depend on and powering our communities through this pandemic.”

Each day, work is performed across Delmarva Power’s service area as part of the company’s ongoing efforts to further improve reliability for customers. This work includes inspecting existing infrastructure, trimming trees that could potentially impact the system, building new substations and new underground equipment, and strengthening transmission and distribution lines. The company also is installing innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage. These new technologies have been a main driver behind the continued reduction in the frequency of outages customers experience.

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