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DBT40 Honoree: Jennie Miller

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Position: Director of Innovation and Implementation

Employer: Lyons Companies

Age: 39

Jennie Miller has worked for Lyons Companies for nearly two decades since she was hired as business development coordinator in 2004 after graduating college.

Over the next 16 years, Miller received promotions and more responsibilities, including managing the quality assurance and information technology departments in February. Most recently, she was promoted in May to director of innovation and implementation, responsible for identifying and integrating technology, services and processes that will improve business performance.

When the pandemic began, Miller had to juggle her new job with helping her team to adjust to teleworking and other changes, as well as supervising her three children’s virtual education.

As to not overwhelm clients and employees with coronavirus-related messages, Miller strived to be more deliberate with which internal and external communications were the most vital.

Miller also ramped up the company’s resources for educating clients and other stakeholders about risk management, addressing human resources and benefits issues, and navigating other operational changes that the pandemic caused. The company offered 14 webinar sessions on those topics from March to May, with a total of more than 500 attendees.

In 2006, Miller launched the Economic Forecast event to inform people about how economic conditions affect clients’ businesses and the insurance industry. What started as an event with about 40 registrants now attracts more than 700 registrants.

Under Miller’s leadership, Lyons launched a new website, improving users’ experience and the education blog. She also developed a social media strategy to raise the company’s visibility and connect more with clients and other stakeholders. The sales team honored Miller with the Producer’s Choice award in 2019 for her efforts.

For more than 10 years, Miller has helped raise funds for the Delaware Alzheimer’s Association’s “Walk to End Alzheimer’s.”

Miller is also a Cub Scout den leader with Pack 527 and secretary of the board for her sons’ ice hockey team, the Wilmington Nighthawks Youth Hockey Club. 

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